{"xsrfToken":"846fb745815f0ee1c5bd3498eac0f0e7f15b22e7_lout","branding":{"id":"4","key":"sosip001","name":"Sipac Aplicaciones","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1e3252","headerLinkHoverBGColor":"#1e3252","headerBadgeColor":"#1e3252"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/57ba41b1-6836-4f1b-974c-fe7505d02781/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYmVlYTFkOS0yMWQ4LTQ2MDEtOGQzZi1hYWY0YTk0ZTdjM2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU3YmE0MWIxLTY4MzYtNGYxYi05NzRjLWZlNzUwNWQwMjc4MSI6WyJyZWFkIl19LCJleHAiOjE3MTYwOTQ0NzAsIm5iZiI6MTcxNjA5Mzg3MH0.jMtmTxHmw7u2nbF6_9eMT0lfdO77ujh-4z3UWa2FU5g&client=dbeea1d9-21d8-4601-8d3f-aaf4a94e7c3d&mode=fit","logoId":"57ba41b1-6836-4f1b-974c-fe7505d02781","isLogoAvailable":true,"helpCenterTitle":"Bienvenido al Centro de ayuda Nuvem","sharedPortalName":"Centro de ayuda Nuvem","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda Nuvem","sharedPortalName":"Centro de ayuda Nuvem","localeDisplayName":"español (España)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"es-ES","portalThemeColor":"#374870","helpCenterTitleColor":"#6cc3ea","bannerMediaApiUrl":"https://api.media.atlassian.com/file/4ba3d2b0-a6e6-4526-a09d-ac908bb6677d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYmVlYTFkOS0yMWQ4LTQ2MDEtOGQzZi1hYWY0YTk0ZTdjM2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRiYTNkMmIwLWE2ZTYtNDUyNi1hMDlkLWFjOTA4YmI2Njc3ZCI6WyJyZWFkIl19LCJleHAiOjE3MTYwOTQ0NzAsIm5iZiI6MTcxNjA5Mzg3MH0.wVNIoEAA-3Vq5HWKGRX9yxdtjV47D_NhJF-iHn--hkE&client=dbeea1d9-21d8-4601-8d3f-aaf4a94e7c3d&height=300&mode=fit","bannerMediaApiFileId":"4ba3d2b0-a6e6-4526-a09d-ac908bb6677d","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"4","key":"sosip001","projectId":10033,"serviceDeskId":4,"name":"Sipac Aplicaciones","description":"<p>¡Te damos la bienvenida! Puedes generar una solicitud para Sipac Aplicaciones con las opciones proporcionadas.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"61","name":"Nueva funcionalidad","descriptionHtml":"","callToAction":"Nueva funcionalidad","introHtml":"<p>Necesitas un nuevo filtro, campo o funcionalidad nueva cuéntanos</p>","icon":10477,"iconUrl":"https://nuvem.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[13],"key":""},{"id":"62","name":"Soporte en robots","descriptionHtml":"","callToAction":"Soporte en robots","introHtml":"<p>¿Tienes problemas con un robot? Repórtalo</p>","icon":10475,"iconUrl":"https://nuvem.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[13],"key":""},{"id":"60","name":"Soporte técnico","descriptionHtml":"","callToAction":"Soporte técnico","introHtml":"<p>Reporta un error, falla o incongruencia que presente un modulo del sistema</p>","icon":10470,"iconUrl":"https://nuvem.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[13],"key":""}],"reqGroups":[{"id":13,"name":"General"}],"orderMapping":{"13":[62,61,60]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SOSIP001","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"español (España)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYmVlYTFkOS0yMWQ4LTQ2MDEtOGQzZi1hYWY0YTk0ZTdjM2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTYwOTUwNzAsIm5iZiI6MTcxNjA5Mzg3MH0._4sTTHE0AD3Z0sGsECI4WlVfgUsQIGl-Vn5v0knrMxI","targetCollection":"upload-project-10033","endpointUrl":"https://api.media.atlassian.com","clientId":"dbeea1d9-21d8-4601-8d3f-aaf4a94e7c3d","tokenDurationInMins":20}},"reqCreate":{"id":60,"projectId":10033,"form":{"name":"Soporte técnico","descriptionHtml":"","callToAction":"Soporte técnico","intro":"<p>Reporta un error, falla o incongruencia que presente un modulo del sistema</p>","instructions":"","icon":10470,"iconUrl":"https://nuvem.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Correo electrónico de confirmación para","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"priority","fieldConfigId":"","label":"Prioridad","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Bloqueo(No puedo utilizar el sistema)","selected":false,"children":[]},{"value":"2","label":"Critico(Interrumpe un flujo del sistema)","selected":true,"children":[]},{"value":"3","label":"Mayor(Se debe revisar, pero no afecta la operación)","selected":false,"children":[]},{"value":"4","label":"Menor(No afecta funcionamiento del sistema)","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","fieldId":"customfield_10090","fieldConfigId":"10208","label":"Promotoria","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10207","label":"Grupo AB","selected":false,"children":[]},{"value":"10208","label":"Alamo Seguros","selected":false,"children":[]},{"value":"10209","label":"Orihuela Seguros","selected":false,"children":[]},{"value":"10210","label":"Corpasa K7","selected":false,"children":[]},{"value":"10211","label":"Galindo y Asociados","selected":false,"children":[]},{"value":"10212","label":"Grupo Regio","selected":false,"children":[]},{"value":"10213","label":"Gryc y Asociados","selected":false,"children":[]},{"value":"10214","label":"Aperseguros","selected":false,"children":[]},{"value":"10215","label":"Promase","selected":false,"children":[]},{"value":"10216","label":"Forteza","selected":false,"children":[]},{"value":"10217","label":"Pecasa","selected":false,"children":[]},{"value":"10218","label":"Avico Seguros","selected":false,"children":[]},{"value":"10251","label":"Nuvem","selected":false,"children":[]},{"value":"10291","label":"Vida y pensiones","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"userpicker","fieldId":"customfield_10050","fieldConfigId":"10153","label":"QA Dev","description":"","descriptionHtml":"","required":false,"displayed":false,"defaultObject":{"id":"5fdbccfb4d2179006efcc725","accountId":"5fdbccfb4d2179006efcc725","displayName":"Benito Huerta","avatar":"https://secure.gravatar.com/avatar/9c891320bd04881815c90db898fec788?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FBH-0.png"},"presetValues":["ug:0f4e910f-1420-43b6-8006-7df9b5266b60"],"defaultObjectAsJson":"{\"id\":\"5fdbccfb4d2179006efcc725\",\"accountId\":\"5fdbccfb4d2179006efcc725\",\"displayName\":\"Benito Huerta\",\"avatar\":\"https://secure.gravatar.com/avatar/9c891320bd04881815c90db898fec788?d\\u003dhttps%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FBH-0.png\"}","autoCompleteUrl":"https://nuvem.atlassian.net/rest/api/1.0/users/picker?fieldName=customfield_10050&fieldConfigId=10153&projectId=10033&showAvatar=true&query="},{"fieldType":"select","fieldId":"customfield_10093","fieldConfigId":"10211","label":"Sistemas SIPAC","description":"Indica para cual de nuestros sistemas es la solicitud","descriptionHtml":"<p>Indica para cual de nuestros sistemas es la solicitud</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10219","label":"Sipac Web","selected":false,"children":[]},{"value":"10220","label":"Sipac Impresor","selected":false,"children":[]},{"value":"10221","label":"Sipac APP","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10088","fieldConfigId":"10206","label":"Complejidad del ticket","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10180"],"values":[{"value":"10282","label":"Pequeña","selected":false,"children":[]},{"value":"10180","label":"Baja","selected":false,"children":[]},{"value":"10181","label":"Media","selected":false,"children":[]},{"value":"10182","label":"Alta","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_10091","fieldConfigId":"10209","label":"Módulo/Nombre del reporte","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"customfield_10092","fieldConfigId":"10210","label":"Filtros y parámetros que consultas","description":"En caso de que el menú no ocupe filtros poner N/A","descriptionHtml":"<p>En caso de que el menú no ocupe filtros poner N/A</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Resumen","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Descripción","description":"Cuéntanos como sucede el error","descriptionHtml":"<p>Cuéntanos como sucede el error</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Adjunto","description":"Si el error es en una carga de un archivo favor de adjuntarlo","descriptionHtml":"<p>Si el error es en una carga de un archivo favor de adjuntarlo</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/60","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/60","calendarParams":{"firstDay":1,"date":"2024-05-18T22:44:30-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkYmVlYTFkOS0yMWQ4LTQ2MDEtOGQzZi1hYWY0YTk0ZTdjM2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTYwOTUwNzAsIm5iZiI6MTcxNjA5Mzg3MH0._4sTTHE0AD3Z0sGsECI4WlVfgUsQIGl-Vn5v0knrMxI","targetCollection":"upload-project-10033","endpointUrl":"https://api.media.atlassian.com","clientId":"dbeea1d9-21d8-4601-8d3f-aaf4a94e7c3d","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}